![]() ![]() Instead of having Malwarebytes always running in the background using up system resources and interfering with the operating system functionality, just do a manual scan every few months or so. Think about going into its Settings menu and disabling any of those intrusive active scanning features. ![]() Now if you want go to the Play Store and install the free version again. It's important to do that 'Clear data' button before actually uninstalling the app, if not when you reinstall the free version it may try to re-use the previous settings and configuration. Open it and tap the 'Force stop' button, then the 'Clear data' button, and then the 'Uninstall' button. Now go into your Tab's Settings menu, start up the Application manager, and find the Malwarebytes app in the list. Disable all its features, especially those auto-detection and constant monitoring options. Start up the Malwarebytes app and go into its Settings menu. Only thing I could think of, sorry.You might need to completely remove it before re-installing the free version. Anyways, if you login to your account and go to subscriptions, it is there where you can see for sure if all 3 been used or not, or 2 only. before the latest update to malwarebytes yesterday this was not an issue.so I'm going to have to uninstall this new version and install the version just before the. Older device and not used much was the case. Ok guys so I clicked stop scan after finder the first 2 imo false positives if I continue to let it scan when it gets to the files then it closes and shutsdown back to my home screen these 2 apps are legit used daily for many years. Have you checked your online account to make sure there hasn't been 3 licenses used? I know you said only 2 should of been used, but I myself have been caught off-guard and seen an extra one used that I forgot about. i have "3 seats purchased" and only ever used 2 of them to my knowledge - shouldnt i have one left to use now? i've had this subscription for a number of years now and i am wondering why it wont let me use my activation key for my new laptop. when i tried to put it in after downloading the program and selecting activate license, the license key shows up with no check next to it but the ID shows up with a check next to it. ![]() I just got a new laptop in the mail and wanted to use my activation key from my active subscription for malwarebytes (obviously). Please let me know if you were able to resolve the problem or not and if there is anything else we might assist you with. If the issue is that it states that The usage level has exceeded the maximum installs allowed. then you should contact Support directly via one of the options on that linked page and they will assist you in getting the issue resolved. Previously the ID field was on the top and the Key field was on the bottom, however in Malwarebytes 3, they are reversed (this is because newer licenses only use a Key, and not an ID so the ID field gets added to the UI when you select that option below the existing Key input field), so please make sure that you entered the longer Key string on top and the shorter ID string on the bottom.Īlso make certain that you enter all of the characters, including the - hyphens/dashes and if possible, copy/paste the information from your confirmation email if you purchased the license online, and if activating a boxed product/retail version, be sure you enter the letters and numbers accurately as it is easy to confuse the letter O with the number 0 or the letter l with the number 1 etc. We should be able to assist you in getting it up and running on your third system.įirst, while it may seem obvious, I know it threw me for a loop at first having used the software myself for many years, but please make certain you enter the correct information in each field. I'm sorry you're having trouble activating the software. If you are having licensing issues, please do the following: One of our experts will be able to assist you shortly. This file will include the FRST logs generated from the previous set of instructionsĪttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area This will produce one log file on your desktop: mb-check-results.zip Download MB-Check and save to your desktopĭouble-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK".Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run FRST and when the tool opens click "Yes" to the disclaimer Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. ![]() If you haven't done so already, please run these two tools and then attach the logs in your next reply: Endpoint Detection & Response for Servers ![]()
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